At Apasie, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at contact@apasie.com.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Non-Returnable Items
- Gift cards
- Downloadable software products
- Some health and personal care items
Contact Information
If you have any questions on how to return your item to us, please contact us:
- Address: 71-75 Shelton Street, Covent Garden, London, UK, WC2H 9JQ
- Phone: +44 790 818 5380
- Email: contact@apasie.com
Customer Support
Our customer support team is available 24/7 to assist you with any inquiries or issues you may have. Please do not hesitate to reach out to us.
Thank you for shopping with Apasie!