Customer Support
Our customer support is available 24/7 to assist you with any inquiries or issues you may have. Feel free to contact us at any time.
Shipping Rates and Delivery Times
We offer free standard shipping on all orders within the UK. Delivery times may vary depending on your location and the product availability.
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days (additional charges apply)
Order Processing
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
Shipment Confirmation and Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Apasie is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Apasie is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Contact Information
If you have any questions or need further assistance, please don’t hesitate to reach out to us:
- Address: 71-75 Shelton Street, Covent Garden, London, UK, WC2H 9JQ
- Phone: +44 790 818 5380
- Email: contact@apasie.com
We are committed to providing you with the best possible shopping experience. Thank you for choosing Apasie!